QUESTION: My dad just got discharged from the rehab. He lives alone and needs
help while recovering. What precautions do you have in place to help prevent the
exposure to COVID-19?

ANSWER: In these times of uncertainty, the safety and health of our clients and employees
are always a top priority. We have been carefully monitoring the COVID-19 outbreak in
our community, and are aware that elderly and those with certain underlying conditions
are the most at risk from the virus, and are taking steps to minimize exposure and keep
everyone safe. Using the most current CDC guidelines, our caregivers have been trained
and educated on precautions to decrease the spread of COVID-19 and directed to wash
their hands immediately upon entering a client’s home and then frequently throughout their
shift. Hand washing can be supplemented with an alcohol-based hand sanitizer. We have
also instructed our caregivers to help disinfect surfaces and frequently touched items in our
client’s home for their safety. Additionally, we have implemented a self-screening process
for caregivers per CDC Guidelines. We understand that the safest place our clients can be
right now is at home, and we are navigating these challenging circumstances to the best of
our ability in order to help keep them there.